Senior Customer Solutions Engineer

Sysdig

Senior Customer Solutions Engineer managing enterprise customer relationships in cloud security. Focused on strategic engagement and ensuring customer success with the Sysdig platform.

Posted 7/28/2026full-timeRemote • Florida, North Carolina, Pennsylvania, Virginia • 🇺🇸 United StatesSenior💰 $130,000 - $163,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise customer relationships and driving measurable outcomes through strategic engagement and technical alignment. Proficient in Kubernetes, cloud-native applications, and translating technical capabilities into business impact.

Highest-signal resume keywords

Customer Success ManagementKubernetes Installation and TroubleshootingCloud-Native Applications and PlatformsAPI Integration and ScriptingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesCloud-Native ApplicationsAPI IntegrationScriptingDevSecOpsTechnical Account ManagementSolutions EngineeringRoot Cause AnalysisCustomer Outcome MeasurementHealth Monitoring

Soft Skills

Excellent CommunicationPresentation SkillsBusiness AcumenMentoringStakeholder Engagement

Tools & Technologies

AWSAzureGCPSysdig PlatformTechnical Diagnostics

Industry Keywords

CybersecuritySaaSEnterprise Customer RelationshipsStrategic ConsultingOperational Best Practices

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

Requirements

What you’ll need

5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
Background in cybersecurity or DevSecOps is a strong plus

Benefits

Comp & perks

Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family