Account Manager

• Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
• Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
• Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
• Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
• Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
• Able to have challenging conversations with internal and external stakeholders
• Responsible for appropriate escalation as needed

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