Analyst, microFIT Contracts
Independent Electricity System Operator (IESO)
Customer Service Representative
Sysco
full-time
Posted on:
Location Type: Office
Location: 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Answer incoming calls and emails from customers and Sales Consultants (SCs)
- Research and provide information such as ETA, customer history, order tracking, delivery issues, proof of delivery
- Provide order history information and pricing
- Process orders (new, cancellations, additions), invoices, credits/returns and respond to inquiries
- Manage back orders: check ETA, stock availability, offer substitutes
- Research and obtain ETA, proof of delivery, shipment tracking and returns information
- Prepare and send customer order acknowledgments
- Inform SC and customer of procedures, order status and problem resolutions
- Follow up verbally or in writing to ensure customer satisfaction
- Review and resolve delivery issues, shipment discrepancies and back orders
- Review and process Adjustment Request Forms or Return Material Authorizations following approval
- Review exceptions to shipping policies with management
- Participate in Sysco Thrive, vendor and other company training programs
- Communicate regularly with Sales, Accounting, and Warehouse departments
- Maintain safety and environmental reporting responsibilities
- Perform other duties as assigned
Requirements
- 1-2 years’ Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.)
- Call Center experience and order management an asset
- High School diploma required
- Post-Secondary education is an asset
- Excellent communication (verbal and written) in English and French
- Interpersonal and professional interactive skills
- Ability to effectively present information and respond to questions from customers, management and inter-department staff
- Capable of working with internal staff from other departments in a proactive and constructive manner
- Intermediate PC skills (Microsoft Office suite, Outlook, etc.)
- Advanced keyboarding skills with the ability to talk and type simultaneously
- Telephony/Customer Service system knowledge or previous operating experience preferred
- Willingness to work safely and report hazards, incidents, and spills
- Accommodations during the recruitment process are available upon request for candidates with disabilities
Benefits
- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Associate Resource Groups (*benefits may vary based on location or bargaining unit)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceshipping proceduresinventory controlorder managementorder processingadjustment request formsreturn material authorizationsproblem resolutioncustomer satisfactiondata entry
Soft skills
communicationinterpersonal skillsprofessional interactionpresentation skillsproactive collaborationconstructive feedbackverbal communicationwritten communicationcustomer engagementteamwork
Certifications
High School diplomaPost-Secondary education
