Customer Service Supervisor
Sysco
full-time
Posted on:
Location Type: Office
Location: Rancho Cucamonga • California • 🇺🇸 United States
Visit company websiteSalary
💰 $55,200 - $82,800 per year
Job Level
JuniorMid-Level
About the role
- Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals
- Responsible for coordinating customer service with other departments
- Identify customer needs and satisfy them profitably
- Maintain existing customer base through effective customer service skills
- Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
- Ensure follow through with customer requests by customer service
- Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews
- Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed
Requirements
- High School Diploma or GED
- Two (2) year experience in a customer service related position preferred or call center experience
- Good communication skills
- Proved ability to communicate effectively to satisfy the customers’ needs
- Experience managing individuals, motivating, training and disciplining a staff
- Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
- Bilingual English/Spanish a plus
- Ability to handle multiple tasks
- Strong organizational skills and ability to handle crisis situations effectively
- Applicants must be currently authorized to work in the United States
Benefits
- BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
- We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder entry processreport generationcall center experiencebilingual English/Spanish
Soft skills
communication skillsmotivating stafftraining staffdelegating tasksorganizational skillscrisis managementcustomer needs satisfaction
Certifications
High School DiplomaGED