Bilingual Customer Service Representative / Le représentant du service clientèle bilingue
SAMSON Controls Inc. Canada
Inside Sales Consultant
Sysco
full-time
Posted on:
Location Type: Office
Location: Edmonton • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Articulate and demonstrate the Sysco value proposition to engage and onboard new customers to Sysco products, services, and promotions
- Increase customer share of wallet and improve sales mix
- Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as communication and measurement tool
- Manage an effective combination of order management channels, including Phone, Email, and eCommerce (50% minimum for eCommerce) of all customer order management
- Develop account portfolio, and retain customer accounts to achieve profitable sales growth within assigned territory
- Problem solving to resolve customer issues and ensure a positive customer experience
- Evaluate customer business needs and analyze market trends to develop customer centric product and service solutions
- Be informed of market conditions, product innovations, and competitors' products, and sales; share information with customers as part of value-added services
- Take a proactive approach to owning learning/development and actively participate in large group, district and specialized training and programs
- Credit and Accounts Receivables management
- Comply with Sysco’s Food Safety Policy and procedures
- Work traditional business hours (hours may vary per position based on customer needs); may be required to work additional hours as required
- Perform other duties as assigned
Requirements
- Experience in sales or an equivalent in the food service industry preferred, but not required
- Completion of post-secondary education or equivalent experience
- Strong communication and customer service skills; ability to effectively communicate with internal and external teams
- Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
- Proactive, self-directed, with the ability to structure a weekly schedule to be successful
- Intermediate proficiency with Microsoft Office Suite and eCommerce concepts
- Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
- Flexible work schedule, including Sundays and holidays
- Valid driver’s license with access to a vehicle may be required for local ad-hoc travel
- Mandatory use of CRM tool (Sysco 360) for customer relationship and pipeline management
- Credit and Accounts Receivables management knowledge
- Comply with Sysco’s Food Safety Policy and procedures
Benefits
- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Associate Resource Groups
- Flexible work schedule (including Sundays and holidays)
- Opportunities for personal and professional growth
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescustomer relationship managementorder managementdata analysiscredit managementaccounts receivables managementeCommerceMicrosoft Office Suiteproblem solvingproject management
Soft skills
communicationcustomer serviceanalytical skillsproactiveself-directedorganizational skillsflexibilityteam collaborationtime managementcustomer-centric approach
