Customer Success Manager
Sysco
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Leads the activities related to management of contacts and relationships with external customers
- Provides customer focused distribution and value-added services to customers in compliance with their requirements and within the company’s capabilities
- Leads day-to-day Customer Service Department Operations
- Maintains current information on product information, promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversation and test items
- Manages the relationship between the Customer Service department and other departments
- Acts as a coach to other associates, including direct line supervisors
- Manages customer service associate’s headcount, schedules and individuals’ performance
- Reviews customer service functions and productivity reporting; suggests efficiency ideas, cost reduction measures and assists with implementation of delivery changes
- Interprets, trains and consistently enforces company policies, protocols and procedures
- Communicates with Warehouse and Transportation teams to collaboratively resolve any customer or delivery opportunities or issues
- Works assigned schedule, exhibits regular and predictable attendance and works outside of the normal schedule as required to meet workload demands.
- Performs the duties of associates supervised and other related duties as needed (and as qualified).
Requirements
- High school diploma, general education degree (GED), or equivalent degree
- Five to eight years customer service experience and/or training; or equivalent combination of education and related experience
- Two Year or Four-year college degree in Business Management, Supply Chain Management or similar major and four years’ experience building customer relationships in the food distribution industry is strongly preferred.
- Driver’s License required; must be insurable to operate a vehicle as a condition of initial and continued employment.
- Knowledge of: spreadsheet software and word processing software, customer service.
- Skill in: making independent decisions in support of company policies and procedures in a timely manner.
- Ability to: successfully engage and lead individual and team discussions and meetings; solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form; apply all relevant policies in a consistent, timely and objective manner; work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations; manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues; to learn SYGMA technology software and programs; read, comprehend, write and speak English: add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals; read, analyze and interpret, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicespreadsheet softwareword processing softwaredecision makingproblem solvingreport writingbusiness correspondencetechnical procedures interpretationcompliance with regulationsperformance management
Soft Skills
leadershipcoachingcommunicationteam engagementtime managementstress managementdisciplineadaptabilitycollaborationefficiency improvement
Certifications
high school diplomageneral education degree (GED)driver's license