Senior Manager, Maintenance Warranty
Sysco
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $105,300 - $175,500 per year
Job Level
Senior
Tech Stack
Tableau
About the role
- Directing a team through the initiation, development administration and control of all maintenance related repair warranty claims
- Directing investigations into potential warranty claims to seek possible credits from the manufacturer
- Exploring strategic areas such as extended warranties, equipment reliability, predictive maintenance
- Managing strategic relationships with external suppliers and internal stakeholders to implement short-term goals and long-term business strategies
- Responsible for managing equipment/parts and service recalls, campaigns and bulletins, development of opportunities for new equipment in servicing PDIs
Requirements
- Associate’s/Bachelor’s Degree
- 10 years of qualifying experience in maintenance or related field with experience in warranty programs, customer service and computer applications
- 5 years of management or supervisory experience; or equivalent combination of education and related experience
- Tableau, Microsoft Excel, Word, PowerPoint and Computerized Maintenance Management Systems preferred
- Possession of any ASE (Automotive Service Excellence) certifications up to, and possibly including “Master Mechanic, Technician” level is desirable
- Basic understanding of vehicle & equipment warranty programs
- Good oral and written communication skills
- Ability to plan and carry out assigned projects, resolve conflict, and coordinate work with others
- Independently and proactively resolves problems
- Advanced Microsoft Office skills
- Advanced Excel and Power Point knowledge preferred
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty programscustomer servicecomputer applicationsproject planningproblem resolutionequipment reliabilitypredictive maintenancedata analysisadvanced Exceladvanced PowerPoint
Soft skills
oral communicationwritten communicationconflict resolutioncoordinationindependenceproactivityteam managementstrategic thinkingrelationship managementleadership
Certifications
ASE certificationsMaster Mechanic certificationTechnician certification