Senior Manager, National Accounts
Sysco
full-time
Posted on:
Location Type: Office
Location: Maitland • Florida, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
SFDC
About the role
- The Senior National Account Manager will support the VP-National Accounts in the management of assigned customers, to enhance customer experience while achieving Sales and Profit plans, service levels, and overall customer satisfaction.
- This role will handle the day to day administration for customers.
- They will provide guidance to Sysco OpCos, Corporate Departments, suppliers, and generally assist in the coordination of all interactions and workflows with the customer.
- Help achieve Sales, Gross Profit, and Delivered-Margin Financial Plan for their group of customers.
- Ensures OpCo alignment with Corporate targets.
- Assist with execution of AOP (Annual Operating Plan) and JBP (Joint Business Plan) for their customers which align with Customer and Sysco goals.
- Coordinate complex customer requests/projects/initiatives, including limited-time offers, new location openings, product additions, and deletions, etc.
- Analyze and find mutual customer/Sysco value in the Supply Chain such as category/product voids leading to increased case volume, increased Sysco Brand Mix to drive customer value and Sysco margin, and reduced operating expense (drop size, off schedule, returns, credits, etc.).
- Manage day to day interaction with customers, communication flow to OpCo Contract Sales leads and AEs, Problem resolution, Service Level monitoring.
Requirements
- Bachelor’s in Business/Sales/Marketing or related field or equivalent experience.
- Minimum Experience 5+ years in customer or supplier facing role or a customer or supplier supportive role.
- Excellent written and verbal communication skills.
- Strong tactical planning and leadership skills.
- Able to self-direct work priorities to meet multiple deadlines.
- Strong negotiation, and conflict resolution capabilities.
- Work collaboratively across corporate functional areas.
- Computer Software: Proficient in MS Office Outlook Excel PowerPoint Salesforce.com SUS/AS400.
- Strong financial acumen SPIN Sysco Reporting Systems.
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementfinancial planningtactical planningnegotiationconflict resolutioncustomer analysissupply chain managementproject coordinationcustomer satisfactionprofit analysis
Soft skills
communication skillsleadership skillsself-directioncollaborationproblem resolutionorganizational skillscustomer service orientationadaptabilitytime managementinterpersonal skills