Director

• Act as primary corporate contact with assigned customers
• Maintain, build, and expand the customer relationship and key points of contact at all levels within the customer’s organization
• Coordinate, direct and develop key functional areas and team members within the company to achieve key performance objectives, including revenue generation and margin enhancement, and meet or exceed customer expectations for all assigned accounts
• Functional areas include but are not limited to pricing strategy and administration, program development and implementation, category management, marketing, forecasting, rebate administration, sales reporting, brand standards, and product development
• Lead and actively participate in the development of new products and programs with key internal and external stakeholders to address customer needs and bring value to the customer
• Lead the planning and execution of all brand-wide initiatives
• Lead all customer-facing activities including product presentations, trade shows, and customer sponsored events
• Create and implement customer business plans utilizing the OGSIM (Objectives, Goal, Strategies, Measurement, and Initiatives) template
• Continuously update and revise plans to meet customer goals
• Conduct business reviews with the customer at least quarterly
• Oversee contract negotiation and implementation, including the master distribution agreement, rebate structure, and pricing structure
• Lead the development and presentation of all Requests for Proposal
• Work closely with other functional areas including field Sales, Product Development, Marketing, Customer Service, Planning, Purchasing, and Finance to surround the customer and exceed their expectations

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