Operations

• Sets, aligns, and continuously reviews operational resources to support SSMG facilities.
• Has technical oversight and works with region and site level teams to execute strategies to improve operational cost.
• Strategically create and adjust department activities, policies, and procedures to meet or exceed key performance metrics.
• Writes and adjusts Standard Operating Procedures (SOP) to ensure standardization throughout network.
• Leads project teams on Gemba (waste) walks and manages solutions to improve all aspects of operation.
• Analyzes, identifies, and proposes solutions to operation-related problems.
• Develops key metrics and indices to drive improvement within daily, weekly, monthly and annual results.
• Serves as a division spokesman for inquiries, feedback, or requests for special information.

Director, Operations Improvement

Senior Manager, Operations – Connectivity Solutions

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Director, ERP Delivery – Portfolio Ops

Director of Coding Operations

Senior Partner Operations Manager