Human Resources

• Serve as the subject matter expert (SME) in Workday Benefits, including configuration, business processes, and data flow into vendor integrations.
• Analyze and troubleshoot complex benefits-related issues within Workday and integrations; provide forward-thinking solutions to improve efficiency and accuracy.
• Document and maintain business processes, workflows, and standard operating procedures.
• Perform audits and data validations to ensure compliance, accuracy, and integrity of health, welfare, and retirement plan data.
• Partner with Benefits, Payroll, HR, and external vendors to streamline processes, resolve issues, and optimize system functionality.
• Collaborate with the business to understand requirements, recommend solutions, and support ongoing and new benefit initiatives.
• Provide guidance and support on benefit programs for union and non-union colleagues, ensuring compliance with regulations across multiple states.
• Support annual processes such as Open Enrollment, year-end activities, and new plan implementations.
• Identify opportunities for automation and process improvements to better support colleagues and HR stakeholders.

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