Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Credit Customer Care Specialist
Sysco
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $25 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives.
- Specialists are responsible to answer customer inquiries and/or resolve issues.
- When necessary escalate tasks to the relevant party.
- The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.
- Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
- Collect payment information and validate past performance history for trade customers.
- Update customer’s log in the system
- Disposition calls after completion of the call, capturing reason for call.
- Always focus on the customer first model, providing feedback on the process.
Requirements
- Associate degree required or equivalent combinations of experience and education in lieu of degree required.
- 2-4 years’ experience in customer facing support center
- Demonstrates strong communication and oral skills; effectively communicate with internal/external customers
- Demonstrates the ability to work across functions
- Analyzing past due accounts and applying directive/parameters provided to make a decision
- Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce)
Benefits
- Visit https://SyscoBenefits.com for information on Sysco’s Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credit inquiriesinvoice retrievalcredit hold release analysispayment information validationaccount analysis
Soft skills
customer servicecommunication skillsinterpersonal skillsdecision makingproblem solving
Certifications
Associate degree
