Senior Professional Services Analyst
Sayari
Maintenance Warranty Analyst
Sysco
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $64,200 - $96,200 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Execute the initiation, development administration and control of all maintenance related repair warranty claims across different Sysco maintenance facilities, locations and relevant third-party suppliers.
- Support investigations into potential warranty claims to seek possible credits from the manufacturer.
- Support activities towards managing equipment / parts recalls, development of opportunities for new equipment in servicing PDIs (Pre-Delivery Inspections), downtime reimbursement areas, etc.
- Conduct filing of eligible warranty claims, follow-up with vendors and process received vendor credits
- Support the development of policies and procedures necessary for corporate governance to assure optimal application of the warranty program across the entire company.
- Act as interface between Sysco and vendors/suppliers for warranty claims and assist in analysis on contested warranty claims.
- Participate in regular monitoring of open warranty claims, follow-up/ co-ordinate with vendors and escalate when required.
- Assist in the development and maintenance of management reports, performance metrics for warranty reimbursements.
- Support the work on analytics associated with labor, downtime, overheads, productivity metrics pertaining to warranty.
Requirements
- Associate’s/Bachelor’s Degree in automotive technology/ fleet mgmt./ MHE mgmt. or related field with training in engines, drive trains, hydraulics, braking systems & computer science preferred or equivalent combination of education & related experience
- 5 years of qualifying experience in maintenance or related field with experience in warranty control, customer service and computer applications
- Tableau, Microsoft Excel, Word, PowerPoint and Computerized Maintenance Management Systems
- Possession of any ASE (Automotive Service Excellence) certifications up to, and possibly including “Master Mechanic, Technician” level is desirable
- Basic understanding of vehicle & equipment (incl. trailers, tractors, refrigeration units, forklifts, pallet jacks) warranty programs
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
- Applicants must be currently authorized to work in the United States.
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty controlcustomer serviceanalyticsperformance metricsmaintenance managementrepair claims processingequipment recallsPDI (Pre-Delivery Inspections)downtime reimbursementcomputer applications
Soft skills
communicationorganizationalproblem-solvinginterpersonalanalytical
Certifications
ASE (Automotive Service Excellence) certificationsMaster Mechanic certificationTechnician certification
