Analyst

• Execute the initiation, development administration and control of all maintenance related repair warranty claims across different Sysco maintenance facilities, locations and relevant third-party suppliers.
• Support investigations into potential warranty claims to seek possible credits from the manufacturer.
• Support activities towards managing equipment / parts recalls, development of opportunities for new equipment in servicing PDIs (Pre-Delivery Inspections), downtime reimbursement areas, etc.
• Conduct filing of eligible warranty claims, follow-up with vendors and process received vendor credits
• Support the development of policies and procedures necessary for corporate governance to assure optimal application of the warranty program across the entire company.
• Act as interface between Sysco and vendors/suppliers for warranty claims and assist in analysis on contested warranty claims.
• Participate in regular monitoring of open warranty claims, follow-up/ co-ordinate with vendors and escalate when required.
• Assist in the development and maintenance of management reports, performance metrics for warranty reimbursements.
• Support the work on analytics associated with labor, downtime, overheads, productivity metrics pertaining to warranty.

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