Account Manager
Sysco
full-time
Posted on:
Location Type: Office
Location: Edmonton • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$69,700 - CA$104,600 per year
Job Level
Junior
About the role
- Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
- Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to clear slow moving or dead inventory
- Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
- Communicates with customers to advise of bid changes and pricing inaccuracies.
- Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
- Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
- Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
- Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
- Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
- Utilizes CRM tool (Sysco 360) as communication and measurement tool.
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
Requirements
- Minimum 1 year of experience in related industry/field, food service experience is an asset.
- Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
- Ability to build customer loyalty by developing productive customer relationships.
- A client service and sales focus; confidentiality, integrity, and respect in all interactions.
- Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Excellent communication skills using negotiation processes and gaining agreement with others.
- Bilingualism is considered an asset.
Benefits
- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Associate Resource Groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementcustomer relationship managementdata accuracyfood safety compliancenegotiationorder managementsales focuscustomer loyalty developmentoperational efficiency assessmentpromotional inventory management
Soft skills
communicationcustomer servicerelationship buildingproblem solvingescalation managementcollaborationintegrityrespectconfidentialityadaptability