Syrve

Technical Support Specialist, L1 – L2

Syrve

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇲 Armenia

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Job Level

Junior

Tech Stack

MacOS

About the role

  • Communicate complex technical concepts in clear, simple language to both technical and non-technical audiences.
  • Maintain ongoing communication with clients, ensuring issues are addressed even when challenges arise.
  • Oversee the product roadmap and manage the development backlog in collaboration with the product team.
  • Work closely with local implementation teams to ensure seamless delivery of product updates and features to end-users.
  • Document technical support interactions thoroughly, including issue details, resolution steps, timelines, and stakeholders involved.
  • Serve as the first point of contact for technical inquiries and system-related issues from clients and internal teams.

Requirements

  • Prior experience in restaurant or retail automation, with a strong understanding of POS (Point of Sale) systems.
  • Bachelor’s degree in Computer Science or related field is a plus.
  • 1–3 years of experience in a customer-facing technical support or product-related role.
  • Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal stakeholders.
  • Strong organizational skills, with the ability to manage multiple tasks, projects, and deadlines efficiently.
  • Proficiency with multiple operating systems, including Windows and macOS.
  • Effective time-management skills and the ability to set and meet realistic deadlines.
  • Fluency in English, both spoken and written.
Benefits
  • Engaging work environment with highly qualified specialists.
  • Opportunities for professional development and career growth.
  • Competitive paid time off and paternity leave.
  • The chance to work in an international company with a diverse team.
  • Compensation for the English language course.
  • Gym membership reimbursement.
  • Comprehensive health insurance coverage.
  • Flexible remote work options.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
POS systemstechnical supportproduct managementdocumentationoperating systemsWindowsmacOS
Soft skills
communicationorganizational skillstime managementclient interactionproblem-solving
Certifications
Bachelor’s degree in Computer Science