Synthflow AI

Forward Deployed Engineer

Synthflow AI

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

JavaScriptPython

About the role

  • Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live.
  • Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.
  • Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.
  • Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes.
  • Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams.
  • Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments.
  • Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency.
  • Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.

Requirements

  • Spanish fluency is mandatory
  • 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer.
  • You’re a hands-on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations).
  • You’ve led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms.
  • You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems.
  • You’re a strong communicator who can bridge technical and business perspectives with clarity.
  • You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed.
Benefits
  • Impact at scale: Shape how leading enterprises adopt and operationalize AI voice technology.
  • Autonomy at speed: A high-trust, high-ownership environment where you can move fast and make a difference.
  • Remote-first flexibility: Work from anywhere with a distributed, async-first team.
  • Cutting-edge tech: Build and deploy real-world AI systems at the frontier of automation.
  • Growth path: Opportunities to evolve into leadership across technical success, product, or engineering.
  • Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonJavaScriptlow-code integrationsAPI integrationsCRM integrationstelephony systemsAI technologiesML technologiesconversational AILLM-based systems
Soft Skills
problem solvingcommunicationcollaborationcustomer successtechnical alignmentsolution designoptimizationtroubleshootingcreativityadaptability