Synthflow AI

Senior Sales Engineer

Synthflow AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

VoIP

About the role

  • Actively partner with the Sales team, leading technical discovery meetings to deeply understand the customer's contact center, CRM, and telephony environments and key business challenges.
  • Design and deliver highly compelling, customized product demonstrations and workshops that map our platform features directly to the prospect's needs and ROI objectives.
  • Design end-to-end technical architectures, generate high-quality technical documentation for proposals (RFPs/RFIs), and own the execution and success of all technical Proof-of-Concepts (POCs).
  • Serve as the technical expert during the sales cycle, addressing integration, security, and infrastructure questions from technical and non-technical stakeholders (up to the C-suite).
  • Capture structured feedback from prospects and competitive intelligence, translating it into actionable insights for the Product and Engineering teams to influence the roadmap.
  • Contribute to the creation of sales enablement materials, technical white papers, and best practice guides to help scale the pre-sales function.

Requirements

  • Spanish fluency is mandatory for this role
  • 5+ years of progressive experience in a technical pre-sales role (Sales Engineering, Solution Consulting) within the B2B Enterprise SaaS space.
  • Hands-on experience architecting solutions involving APIs, complex system integrations (CRMs, Contact Center platforms), and workflow automation tools.
  • Strong familiarity with telephony systems (SIP, VoIP, Twilio/Genesys/Avaya/etc.), contact center operations, and a deep understanding of AI/ML concepts and prompt engineering.
  • Highly skilled at translating complex technical capabilities into clear, quantifiable business benefits and managing technical components of large, multi-threaded deals.
  • Exceptional presentation and written communication skills; comfortable leading discussions with senior technical architects and C-level business leaders.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical discoverysolution architectureAPI integrationsystem integrationworkflow automationtelephony systemsAI conceptsML conceptsprompt engineeringtechnical documentation
Soft Skills
presentation skillswritten communicationstakeholder engagementbusiness translationfeedback capturecollaborationproblem-solvingcustomer understandingleadershipsales enablement