Forward Deployed Engineer

Synthesized

FDE assisting customers with deploying and validating their use of Synthesized platform. Engaging in technical resolution and collaborating with various teams.

Posted 7/4/2026full-timeLondon • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as a trusted technical partner during onboarding, implementation, and adoption
Troubleshoot customer issues and own technical resolution from investigation through to completion
Work directly with customers to understand technical requirements and deployment challenges
Improve customer outcomes by reducing time to value and accelerating successful implementations
Lead technical PoCs and PoVs from setup through successful completion
Configure environments, datasets, and workflows to demonstrate product value
Partner with Solutions and Sales teams to support deal progression
Ensure technical success criteria are clearly defined and achieved
Build and maintain representative customer environments
Validate releases against real-world customer use cases before deployment
Identify issues early and provide actionable feedback to Product and Engineering teams
Improve confidence and quality in the release process
Capture customer feedback and product insights for Product and Engineering teams
Help create scalable implementation, support, and validation processes
Contribute to technical documentation, playbooks, and knowledge sharing
Support the evolution of our post-sales function as the business grows

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Technical Consulting, Implementation Engineering, Support Engineering, or similar
Strong troubleshooting and problem-solving skills
Comfortable working directly with enterprise customers
Experience supporting software deployments, integrations, or technical implementations
Able to communicate effectively with both technical and non-technical stakeholders
Comfortable operating with ambiguity and taking ownership of outcomes
Highly organised with strong attention to detail
Nice To Have
Experience within Software Engineering, QA, Test Automation, or Test Data Management
Experience supporting enterprise software products
Exposure to regulated industries such as Financial Services
Familiarity with cloud infrastructure and modern software delivery practices

Benefits

Comp & perks

Competitive salary & meaningful equity
25 days annual leave + celebration days + your birthday off
Work From Anywhere – up to 1 month per year
Hybrid working – a mix of home and our London offices
Learning & development budget
Private medical, dental & vision cover
Regular team socials & offsites
A collaborative, ambitious, and supportive team
Generous family leave policies

ATS Keywords

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Hard Skills & Tools

Technical ConsultingImplementation EngineeringSolutions EngineeringTest AutomationTest Data ManagementSoftware IntegrationsProblem-SolvingAttention to DetailCustomer Feedback CaptureEnvironment Configuration

Soft Skills

Effective CommunicationOrganizational SkillsOwnership of OutcomesAdaptability to Ambiguity