Client Relations Administrator – Contract
Broadridge
SailPoint Administrator
Synterex
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- SailPoint Administration & Support - Perform day-to-day administration of the SailPoint Identity Security Cloud platform.
- Manage identity lifecycle processes, access provisioning, certifications, and source integrations.
- Develop and maintain workflows, transforms, attribute mappings, and access profiles.
- Onboard new applications and maintain role-based access controls.
- Monitor system health and generate analytics and reporting.
- System Maintenance & Enhancements - Assist with maintenance and upgrades of on-premises components and appliances.
- Deliver monthly bug fixes and enhancements based on agreed-upon estimates.
- Availability & SLA Management - Provide services during business hours (8 AM – 6 PM Eastern, Monday – Friday).
- Meet defined SLAs for triage and remediation of defects (excluding product defects).
- Compliance & Best Practices - Adhere to all published policies, standards, and procedures of the organization.
- Maintain up-to-date certifications and demonstrate expertise in SailPoint.
- Provide architectural guidance and thought leadership aligned with industry best practices.
- Collaboration & Reporting - Participate in daily stand-ups, weekly status meetings, and monthly planning sessions.
- Deliver weekly status summaries, including open/blocked issues, completed tasks, and upcoming priorities.
Requirements
- Proven experience administering SailPoint Identity Security Cloud in a production environment.
- Strong understanding of IAM principles, access governance, and compliance frameworks.
- Experience with workflow development, application onboarding, and integration with third-party platforms.
- Relevant certifications in SailPoint or IAM technologies preferred.
- Excellent communication skills and ability to work collaboratively in a remote team environment.
- Experience in regulated industries (e.g., financial services) is a strong plus.
