Synterex

Administration

• SailPoint Administration & Support - Perform day-to-day administration of the SailPoint Identity Security Cloud platform.
• Manage identity lifecycle processes, access provisioning, certifications, and source integrations.
• Develop and maintain workflows, transforms, attribute mappings, and access profiles.
• Onboard new applications and maintain role-based access controls.
• Monitor system health and generate analytics and reporting.
• System Maintenance & Enhancements - Assist with maintenance and upgrades of on-premises components and appliances.
• Deliver monthly bug fixes and enhancements based on agreed-upon estimates.
• Availability & SLA Management - Provide services during business hours (8 AM – 6 PM Eastern, Monday – Friday).
• Meet defined SLAs for triage and remediation of defects (excluding product defects).
• Compliance & Best Practices - Adhere to all published policies, standards, and procedures of the organization.
• Maintain up-to-date certifications and demonstrate expertise in SailPoint.
• Provide architectural guidance and thought leadership aligned with industry best practices.
• Collaboration & Reporting - Participate in daily stand-ups, weekly status meetings, and monthly planning sessions.
• Deliver weekly status summaries, including open/blocked issues, completed tasks, and upcoming priorities.

SailPoint Administrator