SynMax

Senior Customer Success Specialist – Theia

SynMax

full-time

Posted on:

Location Type: Hybrid

Location: D.C. • District of Columbia • United States

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Job Level

Senior

About the role

  • Ensure customers successfully adopt and use Theia in their day-to-day workflows.
  • Deliver consistent onboarding, training, and enablement across a growing customer base.
  • Act as a reliable point of contact for customers, reinforcing trust and long-term relationships.
  • Feed structured customer feedback and insights back into Product and Business Development.

Requirements

  • Must hold a clearance or willing to obtain one
  • Experience in the defense space in customer success, support, or customer-facing role within a technology or data-driven company.
  • Strong communication skills and confidence working directly with customers.
  • Ability to learn and explain technical products clearly and practically.
  • Organised, reliable, and comfortable handling multiple customers and priorities.
  • Collaborative mindset and willingness to work closely with internal teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsorganisedreliablecollaborative mindsetability to learn and explain technical products
Certifications
clearance