SynMax

Customer Success Manager

• Track every active lead and trial - nobody goes quiet for lack of a follow-up.
• Draft outreach, check-ins, and re-engagement emails that actually get replies.
• Keep HubSpot clean and current, so the whole team always knows where things stand.
• Shepherd trial and subscription agreements through to a signed deal.
• Own the day-to-day relationship with our Vulcan customers.
• Answer questions fast, and know exactly who to loop in when you can't.
• Help new customers get up and running with a smooth, confident onboarding.
• Relay what customers are telling you to our product and engineering teams.
• Team up with Customer Success and Marketing to keep everything consistent and sharp.
• Support our BD lead with the scheduling, notes, and prep that keeps deals on track.

Customer Success Specialist

General Counsel

• Lead end-to-end negotiation of SynMax licensing instruments (MLAs, Order Forms, trials, Agents addenda, NDAs) against sophisticated counterparties in energy, trading, and defense, holding SynMax's standard positions on liability, IP ownership, data use, and model training.
• Compare every incoming redline against SynMax's last transmitted draft and deliver tiered risk analysis with proposed language, not a list of concerns.
• Support prime and subcontract work under the FAR Part 12 commercial framework, DFARS data rights protection, and disciplined flowdown review.
• Maintain SynMax's platforms and derived data products as consistently and defensibly characterized as proprietary commercial technology; flag anything touching ownership or sourcing for GC review before it goes out.
• Issue-spot export control questions under the EAR, support classification reviews and sanctions screening, and escalate to specialist outside counsel where needed.
• Handle offer letters, consultant and separation agreements, equity administration, governance matters, and UK intercompany arrangements.

Customer Success Specialist

Assistant General Counsel