SynMax

Customer Success Manager

• Audit and clean up unused HubSpot assets (properties, lists, workflows, pipelines, reports, etc.)
• Optimize CRM structure, naming conventions, and governance standards
• Improve and rebuild pipelines and workflow automations across teams
• Troubleshoot automation failures and implement scalable, reliable workflow logic
• Support integrations with tools like n8n, Google Drive, DocuSign, Slack, etc.
• Enhance data quality through deduplication, formatting fixes, and validation checks
• Build operational dashboards and documentation for long-term maintainability

HubSpot CRM Administrator – Contract

Threat Intelligence Specialist

• Lead intelligence analysis on assigned maritime-related topics, risks, or areas of interest
• Analyse and synthesise information from multiple tools, platforms, and datasets
• Produce structured intelligence reports, assessments, and briefings to support decision-making
• Identify trends, behavioural patterns, and emerging maritime risks across diverse sources
• Apply structured analytical techniques to assess likelihood, impact, and confidence
• Validate sources and maintain clear documentation of analytical reasoning
• Respond to time-sensitive intelligence requirements with professionalism and sound judgment
• Brief findings to stakeholders and represent the Intelligence function as required
• Support and provide guidance to more junior analysts where appropriate
• Uphold and reinforce analytical standards across distributed team environments

Intelligence Analyst

Analyst

• Build, maintain, and refine natural gas demand forecasting models incorporating weather, economic activity, industrial load, power generation, and LDC sendout data.
• Develop and manage storage models tracking injection/withdrawal dynamics, working gas inventories, and seasonal spread analysis across key hubs and regions.
• Monitor and interpret daily/weekly fundamentals including pipeline flows, production data, rig counts, LNG feedgas, and export/import volumes.
• Prepare and deliver market briefs, written commentary, and presentations to internal stakeholders and external clients.
• Engage directly with customers, trading counterparties, and industry contacts to gather market intelligence and communicate the firm’s market view.
• Collaborate with traders and risk managers to translate fundamental analysis into actionable trading strategies and position recommendations.
• Track regulatory and policy developments (FERC, state-level proceedings, emissions rules) that impact natural gas supply, demand, and pricing.
• Contribute to longer-term strategic analysis including supply-demand balances, infrastructure buildout scenarios, and energy transition impacts on gas markets.

Senior Natural Gas Analyst

• Ensure customers successfully adopt and use Theia in their day-to-day workflows.
• Deliver consistent onboarding, training, and enablement across a growing customer base.
• Act as a reliable point of contact for customers, reinforcing trust and long-term relationships.
• Feed structured customer feedback and insights back into Product and Business Development.

Senior Customer Success Specialist – Theia

Accountant

• Help lead the monthly close and financial reporting process with a focus on accuracy, consistency, and audit readiness
• Prepare and review journal entries, reconciliations, and supporting schedules
• Support multi-entity and international accounting and consolidations
• Act as a reliable backup to the Controller during close cycles and peak periods
• Co-lead the NetSuite implementation from an accounting perspective
• Design and maintain the chart of accounts, dimensions, and reporting structure
• Own revenue recognition configuration under ASC 606, including deferred revenue and contract accounting
• Partner closely with external implementation consultants and internal stakeholders
• Serve as long-term accounting owner of NetSuite/Sage post-go-live, with an emphasis on traceability and control
• Serve as a senior technical accounting resource for complex or non-routine transactions
• Draft and maintain accounting policies and internal documentation
• Design and support internal controls appropriate for a lean but regulated, government-facing business
• Support audits, customer reviews, and future diligence processes
• Ensure accounting decisions are well documented and defensible under external scrutiny
• Work closely with Finance, Legal, and Operations to interpret contract terms and modifications
• Ensure revenue recognition aligns with contractual performance obligations and acceptance terms
• Maintain clear support for revenue, billing, and deferred revenue balances

Senior Accountant

Cloud Engineer

• Manage the Google Cloud Platform (GCP) environments supporting industry-disrupting analytics platforms.
• Ensure the management, deployment, uptime, and scalability of core cloud services.
• Focus on DevOps practices and CI/CD automation.
• Document incidents with appropriate RCA and future runbooks.
• Conduct ongoing reviews of environments to identify cloud cost optimization opportunities.

Cloud Platform Engineer

Solutions Engineer

• Serve as the subject matter expert for minerals and royalty evaluations, reserves, decline curve analysis (DCA), and type-curve workflows.
• Help position SynMax minerals and reserves workflows as a trusted alternative to traditional decline-curve and economic modeling tools.
• Lead technical discussions with prospects and customers, including demos, workflow design, and evaluation setup.
• Create repeatable, easy-to-use template workflows and demo patterns that help both internal teams and customers get value quickly.
• Partner closely with product and engineering teams to represent the voice of the customer and influence roadmap priorities.
• Provide training, onboarding, and best practices for new users, focusing on scalable, systematic enablement rather than ad-hoc support.
• Review forecasts, type curves, and reserves outputs to ensure technical accuracy and build customer confidence in results.
• Build and refine standard evaluation setups that reflect how leading minerals and reserves teams work in practice.