Key Account Manager

Synmatch AI

Key Account Manager responsible for managing strategic accounts and driving business development for a technology-driven company in Northern UK. Engaging with customers and internal teams for exceptional service and growth.

Posted 6/10/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Account Management : Manage key accounts within the customer portfolio, acting as primary point of contact for enquiries, needs, and concerns
Customer Excellence : Deliver exceptional service with customer satisfaction as top priority through regular check-ins and business reviews
Sales Performance : Hit sales targets and pre-defined objectives while forecasting order input amounts and timings
Technical Proposals : Fully estimate projects and produce technical proposals for customer requirements
New Business Development : Develop new business with consultants, contractors, and end users across the territory
Relationship Building : Develop and maintain long-term business relationships with new and existing customers in Scotland and the Northern region
Growth Identification : Conduct regular business reviews with clients to ensure satisfaction and identify opportunities for expansion
Marketing Support : Assist in planning and participating in marketing, promotion, and customer entertainment activities
Internal Liaison : Act as bridge between clients and internal teams to ensure seamless delivery and communication
Initiative Leadership : Lead and drive new initiatives to improve service delivery and account growth

Requirements

What you’ll need

Sales Experience : Previous experience in a sales role with proven track record of success in a similar position
Technical Qualifications : Relevant qualifications (e.g., electrical/mechanical background)
Relationship Skills : Ability to connect with people and build strong, lasting professional relationships
Communication Excellence : Outstanding verbal and written communication skills
Independence : Ability to work independently without supervision and manage own territory effectively
Customer Focus : Determination to deliver outstanding levels of customer satisfaction consistently
Self-Motivation : Flexible and self-motivated approach to work with strong drive for results
Technology Passion : Genuine enthusiasm for technology and innovation
Driving License : Full, valid driving license for regional travel requirements

Benefits

Comp & perks

Competitive Salary : Attractive base salary package for the role and region
Commission & Bonus : Commission bonus scheme plus annual company-wide bonus
Company Car : Choice of company car (including hybrids and electric vehicles) or car allowance
Private Healthcare : Private health care for you and your family, including online private GP access
Wellness Rewards : Healthy reward scheme via healthcare provider for discounted sportswear, Apple watches, cinema tickets, etc.
Generous Leave : 25 days holiday plus public holidays, with additional leave after 5 years' service
Cycle to Work : Purchase bicycles via cycle to work scheme
Professional Development : Personal development plan with investment in training including full BCIA course suite
Recognition : Quarterly recognition awards and employee referral scheme with financial payments
Team Culture : Fantastic team and work environment with very high staff retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencetechnical proposalsbusiness developmentcustomer satisfactionforecastingproject estimationmarketing supportaccount managementrelationship buildinginitiative leadership

Soft Skills

relationship skillscommunication excellenceindependencecustomer focusself-motivationinitiativeflexibilitydrive for results

Certifications

relevant qualificationsfull valid driving license