Pathology Consultant, IT Application Support

SYNLAB Nigeria

IT Application Support Consultant for Pathology ensuring support for lab locations. Responsible for system administration, documentation, and coordination with external service providers.

Posted 5/11/2026full-timeAugsburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

1st- and 2nd-level support for pathology locations
Administration of the pathology laboratory information system (LIS)
Coordination of service providers (Nexus, ifms, Speechmedia, 4Voice)
Documenting and maintaining tickets in the IT service management system, including end-to-end tracking of incidents, service requests and resolutions
Performing on-site visits to pathology locations to analyze and resolve technical issues, and providing support for rollouts and installations

Requirements

What you’ll need

Experience in IT application support (1st/2nd level)
Understanding of system/application administration and troubleshooting
Experience managing third-party service providers (tickets, escalations, scheduling and tracking actions)
Structured, documentation-oriented working style and strong communication skills
Enjoy coordinating, liaising and working in a service-oriented manner
Applicants with IT affinity from pathology/laboratory practice (m/f/d) are explicitly welcome

Benefits

Comp & perks

We value your qualifications and strengths. Therefore, everyone is welcome regardless of ethnic origin, gender, religion or belief, disability, age or sexual identity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT application supportsystem administrationtroubleshootingticket managementincident trackingservice request managementtechnical issue resolutiondocumentationservice coordination

Soft Skills

strong communication skillsstructured working styleservice-oriented mannerliaisingcoordination