Synergy Learning

Software Engineer

• Develop plugins & core changes to Learning Management Systems in PHP
• Guarantee high quality, on-time and on-budget delivery of development items within project
• Write appropriate automated tests to cover developed functionality and ensure features continue to work after platform upgrades
• Ensure high quality of documentation
• Collaborate with colleagues & provide assistance when required
• Be curious and interested in resolving bugs and support requests

Developer

People Operations

• Be an ambassador for 1Team by promoting and upholding Synergy Learning’s culture and values, internally and externally.
• Continuously work to promote and strengthen our employer brand proposition.
• Contribute to enhancing the 1Team experience by delivering efficient People services, while actively promoting and participating in 1Team and Culture Circle events.
• Create branded job descriptions and vacancy documentation.
• Post approved recruitment campaigns on our job boards, and collaborate with our Marketing circle to ensure promotion via our social channels.
• Assist with direct candidate sourcing, and collaborate with trusted agency partners to identify suitable candidates, ensuring they understand our needs and standards, and follow the correct process.
• Manage the administration of sickness absence and other leave types.
• Support People Circle to conduct well-being check-ins.

Assistant People Person – Maternity Cover

Support Engineer

• Provide world-class technical support to customers, addressing their queries via phone, video & support portal on Moodle LMS, Moodle Workplace, Totara TXP, and related learning technologies.
• Troubleshoot and resolve technical issues using various methods, and collaborate with direct and indirect circle members on complex problems.
• Understand customer needs and offer solutions aligned with their service level.
• Analyse customer feedback to identify potential product enhancements or improvements.
• Manage application integration & configuration with third-party applications & services.
• Handle installation, configuration, updating, and upgrading of applications.
• Work closely with implementation consultants, ensuring smooth project handovers and addressing complex cases promptly.
• Actively participate in our performance enablement programme through positive engagement in 1-2-1s, skills acquisition, and achieving agreed goals.
• Engage in special projects to continuously improve the support circle’s effectiveness.
• Contribute actively to a knowledge base, ensuring that solutions and best practices are shared and accessible.
• Proactively call customers to expedite the resolution of their cases, enhancing their experience.
• Collaborate with the systems circle for triaging technical issues, providing support, and gathering valuable feedback for improvements.
• Work towards ensuring the highest level of security and performance of systems.

Developer

Assistant People Person – Maternity Cover

Support Technician