Synergistic Systems, Inc DBA SynergisticIT

Administration

• Configure, manage, and administer Apache Kafka clusters in production environments.
• Implement and maintain high availability (HA) and disaster recovery (DR) strategies for Kafka ecosystems.
• Manage Kafka brokers, ZooKeeper, Kafka Connect, Kafka Streams, and related components.
• Develop and maintain backup, restore, and failover procedures.
• Implement and enforce Kafka security standards, including SSL/TLS encryption, SASL, and Kerberos.
• Monitor Kafka performance using Prometheus, Grafana, or equivalent tools; identify and resolve bottlenecks proactively.
• Troubleshoot cluster issues to ensure stability, data integrity, and performance.
• Collaborate with development teams to align Kafka infrastructure with business and application requirements.
• Optimize Kafka architecture for maintainability, performance, and scalability.
• Document configurations, procedures, best practices, and operational workflows.

Senior Kafka Administrator

Project Manager

• Develop and maintain a detailed project plan encompassing all operational workstreams tied to the merger
• Track and coordinate activities related to client communication, including endorsement mailings and required notifications
• Support administrative and operational tasks associated with the discontinuation of annuity sales
• Organize project teams by assigning responsibilities, building schedules, and determining resource needs
• Create estimates for costs, resources, and effort associated with each project phase
• Monitor progress against project plans, ensuring tasks remain on schedule and within scope
• Provide clear and consistent status updates covering timelines, risks, budget considerations, and staffing
• Identify and assist in resolving issues or obstacles affecting project delivery
• Prepare and distribute regular project reports for stakeholders and leadership

Life Insurance Project Manager

• Lead multiple smaller implementation projects or select large implementation projects for institutional retirement plan clients with high quality outcomes
• Handle client relationships, create project plans and ensure on-time delivery, provide status updates and partner with cross-functional teams to deliver institutional offers
• Engage with and partner with appropriate resources in a highly-matrixed environment including client, plan management services, IT, Sales and Marketing
• Effectively identify, escalate, and resolve risks or issues for moderately complex implementations
• Address client and/or business partners transition challenges, questions and concerns

Project Coordinator – Finance

Analyst

• Responsible for the configuration, maintenance, and optimization of the Epic Professional Billing module within a healthcare organization.
• Ensure accurate patient billing, claims processing, and reimbursement for services provided by healthcare providers.
• Configure and customize the Epic Professional Billing application to meet specific business needs and workflows.
• Maintain the Resolute Professional Billing module to manage charges, benefit engines, and workflows.
• Perform ongoing maintenance and updates to Epic applications.
• Build and test system changes, presenting them to end-users and migrating them to production.
• Analyze existing financial workflows and identify opportunities for improvement.
• Collaborate with stakeholders to ensure the Epic system aligns with business operations.
• Act as the primary support contact for Epic Professional Billing application end-users.
• Provide on-call support on a rotating basis.
• Participate in training and educate end-users on the Epic Professional Billing application.

Billing IT Analyst

Risk

• Maintain and closely adhere to schedule of reporting requirements for each client by entity and by state.
• Request and obtain payroll, hours, loss information, financial statements and other documents from the client, TPA or other as required in each state.
• Follow up with client or others on tight diary for receipt of information in order to stay in compliance with strict state deadlines.
• Actively review status of all activity and input information into the various state web portals.
• Guide clients on certifying and/or signing off on information on the web portals.
• Maintain detailed records of all activity including requests for documents, data, actuarial reports, proof of payments, etc.
• Review surety bonds or other security requirements and levels with each state. Request review of security as necessary. Provide actuarial reports and other information requested by the state to support security.

Risk Consultant, Worker's Compensation

Software Engineer

• Collaborate with business stakeholders to understand requirements and translate them into effective Anaplan models and dashboards.
• Design, build, and optimize Anaplan applications to support incentive compensation and revenue management processes.
• Enhance existing models and ensure new solutions are designed for scalability and seamless system integration.
• Maintain and continuously improve current Anaplan models to increase automation, streamline data integration, and enhance the user experience.
• Test, troubleshoot, and debug models to ensure accuracy and performance.
• Provide technical support and assist end-users with Anaplan-related issues.

Senior Kafka Administrator

Life Insurance Project Manager

Project Coordinator – Finance

Billing IT Analyst

Risk Consultant, Worker's Compensation

Anaplan Model Builder