Synergetics

Systems Engineer

• Administer and maintain Microsoft Azure infrastructure (PaaS, networking, storage, and security).
• Serve as the primary 24×7 first responder for critical incidents (estimated one per month), ensuring rapid triage and resolution.
• Monitor and enhance observability using Azure Monitor, Log Analytics, and KQL-based dashboards.
• Implement automation and self-healing mechanisms to reduce human intervention and alert fatigue.
• Develop and maintain Bicep IaC templates and GitHub Actions CI/CD workflows for repeatable deployments.
• Conduct system patching, optimization, and post-incident reviews.
• Act as Deputy Program Manager, shadowing and supporting our government-facing Program Manager.
• Participate in government calls, program reviews, and reporting cycles; eventually serve as a backup PM.
• Maintain a comprehensive Program Playbook with processes, runbooks, and stakeholder documentation.
• Draft and deliver SITREPs (Situation Reports) and incident summaries for stakeholders.
• Collaborate cross-functionally to uphold uptime, compliance, and operational excellence.
• Maintain continuous compliance with FedRAMP, NIST 800-53 Rev 5, and DoD Cloud SRG requirements.
• Use ServiceNow for incident, change, and problem management workflows.
• Participate in Continuous Monitoring (ConMon) reviews, POA&M updates, and evidence submissions.
• Support audit readiness by maintaining up-to-date system and procedural documentation.

Azure Cloud Systems Engineer