Syneos Health

Associate Director, Clinical Delivery Management

Syneos Health

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Job Level

Senior

Tech Stack

Google Cloud Platform

About the role

  • Maximizes development of staff through guidance, coaching, training, and performance management
  • Provides leadership, direction and management to staff related to monitoring, enrollment and/or site management to ensure deliverables are met
  • Contributes to operational initiatives and continuous improvement
  • Uses metrics, dashboards, and reports to analyze staff performance for compliance, quality, operational and financial delivery
  • Serves as a point of escalation for internal and external customers
  • Reviews workload, utilization, productivity, and quality for staff in reporting chain
  • Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level
  • Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors
  • Acts as a point of contact for performance related concerns for assigned staff related to monitoring, enrollment and/or site management
  • Provides operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others
  • May support fiscal management tasks of projects related to monitoring, enrollment and/or site management
  • Support the assessment of overall staff growth and actively participate in the selection and hiring process
  • Proactively works to ensure staff retention and turnover rates remain within expected levels
  • Ensures all staff follows required training and completes the required documentation
  • Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal, local guidelines, and ICH GCP
  • Provides regular compliance updates to management accordingly
  • Manages the resource availability and assignment for direct reports, supporting direct reports who ensure assigned projects are suitably resourced and staffing needs are identified in a timely fashion
  • Resolving potential resourcing conflicts to facilitate mutually beneficial resolutions
  • Liaises with resourcing management on active awarded and proposal project assignments
  • Participates in cross-organizational initiatives; champions change management and implementation of initiatives
  • Identifies needs and makes recommendations for process improvement and efficiencies
  • Supports staff in marketing activities, client presentations and proposal/Bid Defense development
  • Participates in audits of clinical trial management delivery and prepares others for participation in audits

Requirements

  • Bachelor’s degree or equivalent combination of education, training, and experience
  • Master’s degree or life sciences degree preferred
  • Familiar with Good Clinical Practice/ICH E6 (R2) Guidelines and/or other applicable regulatory requirements
  • Familiar with monitoring, enrollment and/or site management procedures preferred
  • Familiar with project risk and issues management
  • Experience interacting with key stakeholders and sponsors, including experience handling conflict and difficult conversations
  • Ability to persuade and influence at all levels, demonstrate strong negotiation skills, organizational skills, and problem-solving skills
  • Comfortable making tough decisions
  • Familiar with management of utilization, resources, hiring targets and productivity metrics
  • Ability to teach, train and mentor employees of all levels to achieve project, departmental, personal, and organizational goals
  • Familiar with financial concepts as related to forecasting, project budgeting, and proposal generation
  • Requires strong presentation, written and verbal communication, documentation, and interpersonal skills as well as a team-oriented approach
  • Demonstrate understanding of the workflow process, roles and responsibilities of multiple functional areas, and ability to work across those functional areas
  • Ability to understand, explain and communicate project concepts and put into detailed plans
  • Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
  • Demonstrates ability to leverage Analytical Data Visualization Tools to drive performance, operational efficiency, and decisions
  • Knowledge of Lean Six Sigma preferred
  • Must demonstrate ability to embrace new technologies
  • Well-developed therapeutic expertise preferred
  • Demonstrated strong leadership, tactical and strategic thinking skills
Benefits
  • We are passionate about developing our people, through career development and progression
  • Supportive and engaged line management
  • Technical and therapeutic area training
  • Peer recognition and total rewards program
  • Committed to building an inclusive culture – where you can authentically be yourself
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Good Clinical PracticeICH E6 (R2) Guidelinesproject risk managementutilization managementresource managementfinancial forecastingproject budgetingLean Six Sigmaperformance metricsstaff training
Soft Skills
leadershipnegotiationorganizational skillsproblem-solvingcommunicationinterpersonal skillsmentoringinfluencingdecision-makingchange management