Service Management Analyst II
Syneos Health
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • India
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About the role
- Develop, maintain, and optimize the organization’s knowledge management strategy
- Oversee the creation, governance, and continuous improvement of knowledge assets
- Ensure operational preparedness for new or changed IT services
- Act as the bridge between project delivery and operational teams
Requirements
- Bachelor's Degree in related field
- ITIL Foundation Certificate preferred
- Certificate in Knowledge Management advantageous
- 3 – 5 years of relevant experience
Benefits
- Health insurance
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
- Inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
governancecontinuous improvementoperational preparednessproject deliveryteam collaboration
Certifications
Bachelor's DegreeITIL Foundation CertificateCertificate in Knowledge Management