Syneos Health

Managing Director

Syneos Health

full-time

Posted on:

Location Type: Hybrid

Location: Seoul • South Korea

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Job Level

Lead

About the role

  • The Managing Director is a senior individual contributor responsible for driving profitable growth, customer satisfaction and high-quality operational delivery for the company.
  • This position oversees and is accountable for the financial performance of one or more assigned accounts as well as front of shop clinical delivery within defined geography;
  • develops and executes strategies and operational tactics to grow the account(s), geography or achieve material growth and market share in the geography through new opportunities.
  • Acts as the main executive-level customer relationship holder and contact for major decisions affecting the relationship, growth, delivery, and financial health of each account and / or develops, deploys, and executes with key Syneos Health Stakeholders overall strategy for the geography achieving agreed metrics, targets and goals.
  • Leverages, develops, and nurtures executive-level relationships with the key customers and decision-makers, identifying, developing, and driving opportunities for growth and value creation.
  • Work with project teams to coordinate clinical trials and other assigned services;
  • provides direction and strategy for the development of local business entities Interacts and collaborates with Global Business Units, Human Resources, Finance and Legal departments for functioning of country office as required.
  • Represents the country in global projects to global customers providing support in education, feasibility and delivery oversight where needed Identify and execute growth opportunities for a geography including inorganic strategies.
  • Approves courses of action on salary administration, interviewing and selection, terminations, professional development, performance appraisals, position description preparation, and employee counseling.

Requirements

  • Advanced degree (e.g., MBA, MS, PhD) in a relevant field, such as life sciences, medicine, or pharmacy.
  • Minimum of 15+ years of experience in consultative, strategic sales and customer account management,
  • 8+ experience in clinical operations in the clinical research industry, with a proven track record of success.
  • Extensive knowledge and understanding of the clinical research market, trends, regulations, and best practices.
  • Must have the essential scientific knowledge and the capacity to acquire knowledge of the Enterprise and showing the competence to grasp and anticipate the client’s challenges, needs, and expectations, and provide bespoke solutions that align with the company’s vision, mission, and values, as well as the industry standards and best practices.
  • Ability to establish authority, trust, and influence as a senior leader, and use this to generate value and growth for the company and the clients.
  • Broad operational knowledge, with proficiency in managing and overseeing the operational aspects of the account.
  • Cross-functional mind-set, highly collaborative, exceptional orchestrator of stakeholders and solutions, with an ability to coordinate and collaborate with various internal and external stakeholders, to ensure seamless delivery and customer satisfaction.
  • Must be a customer focused leader with exceptional communication skills and uphold the company ethical standards and policies in all that they do.
  • Demonstrated leadership skills with the ability to collaborate, influence, and persuade.
  • Excellent computer skills, with strong knowledge of Microsoft Office products.
  • Ability to facilitate and lead team activities related to new business opportunities.
  • Effective organizational and problem-solving skills, with an elevated level of attention to detail and accuracy.
  • Ability to travel as required, up to 50% of the time (TBC).
Benefits
  • We are passionate about developing our people, through career development and progression;
  • supportive and engaged line management;
  • technical and therapeutic area training;
  • peer recognition and total rewards program.
  • We are committed to building an inclusive culture – where you can authentically be yourself.
  • Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
  • We’re a growing, global company dedicated to advancing our talent past their initial role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical operationsstrategic salescustomer account managementfinancial performance managementoperational deliverybusiness developmentclinical researchproject managementdata analysisregulatory compliance
Soft Skills
leadershipcommunicationcollaborationinfluenceproblem-solvingorganizational skillscustomer focusrelationship managementstrategic thinkingattention to detail
Certifications
MBAPhDMSclinical research certificationproject management certificationsales management certificationleadership certificationregulatory affairs certificationbusiness analysis certificationcustomer relationship management certification