Syneos Health

Tech Vendor Relations Analyst II

Syneos Health

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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About the role

  • Oversee the management of our telecommunications expenses
  • Optimize our telecom expenses and identify cost-saving opportunities
  • Ensure compliance with company policies and industry regulations
  • Manage voice and data migrations focusing on telco products such as POTS, DSL, PRI, T1, MPLS and other legacy services
  • Partner with TEM Vendor for inventory management, audit reviews, and reporting
  • Evaluate vendor performance, conduct vendor risk assessments and scheduled vendor reviews
  • Manage all related vendor contracts and facilitate contract negotiation
  • Interact with vendors and maintain strong relationships
  • Manage excel trackers for invoices and MACDs
  • Partner with Facilities team to reconcile services to inventory of locations
  • Analyze invoices against contracts and their associated inventories
  • Work with Accounts Payable (AP) to resolve invoice and credit issues

Requirements

  • Bachelor’s degree in IT, business or equivalent experience
  • Professional TEM certification preferred
  • Two-years or equivalent customer service experience required
  • Prior experience with the IT project initiation process and gathering business requirements
  • Proven ability to work independently and as a team member
  • Excellent communication (written and oral) and interpersonal skills
  • Ability to interact effectively at all levels and across diverse cultures
  • Ability to adapt as the external environment and organization evolves
  • Proven performance demonstrating flexibility, ability to prioritize, and work analytically in a problem-solving environment
  • Ability to conduct research on industry best practices/standards and effectively apply to situation
  • Excellent PC skills, including excel, access, power point, process mapping software (Visio)
  • Demonstrated familiarity with Accounts Payable procedures, invoice processing, and auditing
  • A solid understanding of telecommunications and networking concepts, principles, and knowledge of systems connectivity to understand overall flow of leased services
  • Prior experience reviewing, modifying legal contracts and documents (MSAs, SOWs, NDAs, etc.)
  • Deep understanding of the full life cycle of contracts
  • Strong understanding of legal terms and conditions and demonstrated negotiation skills coupled with extensive knowledge of business and contract law related to Technology services
  • Ability to manage projects with strong cross-functional collaboration skills
Benefits
  • health insurance
  • career development and progression
  • supportive and engaged line management
  • technical and therapeutic area training
  • peer recognition
  • total rewards program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telecommunications managementcost optimizationvendor performance evaluationcontract negotiationinvoice analysisproject initiationprocess mappingtelecom productsAccounts Payable procedurescontract life cycle management
Soft Skills
communication skillsinterpersonal skillsindependent workteam collaborationflexibilityproblem-solvingresearch skillsadaptabilityprioritizationrelationship management
Certifications
Bachelor's degree in ITBachelor's degree in businessProfessional TEM certification