Managing Director
Syneos Health
full-time
Posted on:
Location Type: Hybrid
Location: Morrisville • North Carolina • United States
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Job Level
About the role
- Serve as the executive relationship holder for assigned accounts, influencing at the C-suite and senior leadership levels.
- Operate as an extension of the executive team.
- Develop and execute multi-year account strategies that integrate the Account Protector, Builder, and Fixer playbooks based on account maturity and business context.
- Partner with internal stakeholders across delivery, operations, finance, and commercial to ensure alignment with customer objectives and consistent delivery of results.
- Identify, prioritize, and pursue new business opportunities through proactive engagement and tailored proposals.
- Lead and orchestrate cross-functional account teams to deliver high-impact results, ensuring accountability for financial performance, quality metrics, and customer satisfaction.
- Apply a deep understanding of the customer’s ecosystem, decision-making dynamics, and business objectives to anticipate risks, identify inflection points, and create innovative, data-driven solutions that advance mutual success.
- Maintain a comprehensive view of the customer’s business landscape and proactively influence opportunities for growth.
Requirements
- Advanced degree (MBA, MS, PhD, or equivalent) in life sciences, business, or related field.
- Minimum 15 years of experience in clinical research, consulting, or strategic account management, with at least 8 years in leadership roles.
- Strong understanding of CRO operations, delivery models, and commercial practices.
- Demonstrated success in managing large-scale, global accounts and driving growth.
- Excellent communication, negotiation, and stakeholder management skills.
- Willingness to travel up to 50%.
Benefits
- a company car or car allowance
- Health benefits to include Medical, Dental and Vision
- Company match 401k
- eligibility to participate in Employee Stock Purchase Plan
- Eligibility to earn commissions/bonus based on company and individual performance
- flexible paid time off (PTO) and sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical researchstrategic account managementCRO operationsdelivery modelscommercial practicesdata-driven solutionsfinancial performance metricsquality metricsbusiness strategy developmentrisk management
Soft Skills
communicationnegotiationstakeholder managementleadershipinfluencingcross-functional collaborationaccountabilitycustomer satisfaction focusproactive engagementstrategic thinking
Certifications
MBAMSPhD