Enterprise Java Support Engineer – Incident Management, Troubleshooting, Cloud Support (Azure, GCP), SQL, System Optimization
Synechron
full-time
Posted on:
Location Type: Office
Location: Pune • India
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About the role
- Provide first and second-line support for Java-based enterprise applications, ensuring high availability and performance
- Monitor application health, review alerts, and analyze logs to identify root causes of incidents
- Perform troubleshooting, including log analysis, stack trace interpretation, and configuration review to resolve issues efficiently
- Support incident management activities, document root causes, and communicate status effectively to stakeholders
- Assist in deployment activities, validation post-maintenance, and system upgrades
- Collaborate with development, DevOps, and infrastructure teams to resolve complex technical problems
- Implement and improve automation scripts for incident detection and resolution
- Support database performance tuning, data validation, and troubleshooting activities with SQL Server
- Maintain support documentation, runbooks, and best practices for incident management
- Participate in regular support rotations and off-hours support when necessary
Requirements
- 5+ years supporting enterprise Java applications with a focus on production support and incident management
- Proven experience troubleshooting performance, connectivity, and data-related issues in cloud environments
- Strong knowledge of Java application logs, stack trace analysis, and database troubleshooting with SQL Server
- Experience working in Agile teams, managing incident lifecycle, and supporting application deployment activities
- Industry experience in finance, banking, fintech, or large enterprise sectors is advantageous; equivalent experience in other regulated industries also acceptable
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Certifications such as ITIL, Azure Administrator, or equivalent are a plus
Benefits
- Flexible workplace arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaSQL Serverlog analysisstack trace interpretationtroubleshootingincident managementautomation scriptsperformance tuningdata validationcloud environments
Soft Skills
communicationcollaborationproblem-solvingdocumentationstakeholder management
Certifications
ITILAzure Administrator