Account Manager, SMB Brands

Account Manager maximizing value for SMB customers at Syndigo. Fostering relationships and driving growth through sales and customer engagement.

Posted 6/16/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $48,000 - $60,000 per yearWebsite

Key responsibilities & impact

Maintain and form new relationships with different buyers at small to mid-market brands
Relentless focus on the customer experience and how to maximize their value realization with Syndigo
Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms
Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets
Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

What you’ll need

2+ years of sales or account management experience, ideally B2B and in the SaaS space
Bachelor's Degree or equivalent experience required
Experience in SaaS, managed services, and analytics is a major plus
Experience doing business with consumer brands and/or retailers is a plus
Motivation to learn, problem solve, and develop skills to be successful and grow a career in tech sales
Familiar with the fundamentals of sales and the basics of customer service
Strong relationship building, listening, and interpersonal skills
Comfortable with using technology in daily workflows and decision-making
Strong organization and time management skills are critical
Ability to write and speak clearly and professionally
Previous training and practice with a sales methodology is a major plus
Experience using Salesforce is a major plus

Comp & perks

ATS Keywords

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Hard Skills & Tools

salesaccount managementB2BSaaSanalyticscustomer servicesales methodologyupsellingcross-sellingKPI achievement

Soft Skills

relationship buildinglisteninginterpersonal skillsproblem solvingmotivation to learnorganizationtime managementcommunication

Certifications

Bachelor's Degree