Customer Experience Analyst

Syndigo

Customer Experience Apprentice ensuring effective client journey post-contract with training and support for product tool use. Engaging customers through various communication channels for satisfaction and usability.

Posted 6/3/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

presentation skillstraining skillsinterpersonal skillsproactivecommunication skillsmultitaskingprioritizationdeadline management

Industry Keywords

Customer SuccessCustomer Supportcustomer journeycustomer engagementusabilitycustomer satisfactionsoftware environmenttechnology environment

About the role

Key responsibilities & impact

Be responsible for the customer journey from contract signing onward
Work with customers to anticipate needs, identify challenges and opportunities, and build long-term relationships
Train customers on how to use the tools through online training sessions
Handle internal and external customer requests via email, phone, video call, and messaging apps
Be responsible for customer support, engagement, usability, and satisfaction

Requirements

What you’ll need

Strong presentation and training skills
Organized
Strong interpersonal skills
Proactive
Good communication skills
Ability to multitask, prioritize, and meet deadlines
Previous experience in Customer Success, Customer Support, or a similar role, preferably in a software or technology environment

Benefits

Comp & perks

Improve process efficiency in industry and retail
Development of technical skills for automating product registration