Collections

• Manage remedy tickets for collections team and resolve them in a timely and accurate manner
• Meet stated financial goals and objectives monthly
• Ensure internal control and financial integrity is always maintained
• Work collaboratively with the sales team to resolve client billing issues whilst delivering our White Glove Customer Service
• Manage customers assigned to the dunning process and address all issues raised in a timely manner
• Conduct calls and follow up emails on assigned accounts
• Responsible for timely follow-up and regular updates to accounts receivable collections notes
• Complete and deliver any other tasks that may be assigned

Collections Analyst

Collections Specialist