Account Manager

Synchrony

Account Manager guiding home-improvement financing customers at Versatile Credit. Managing strategic relationships, launches, business reviews, and platform improvements.

Posted 8/25/2026full-timeNorth Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills to build trusted relationships with customers while leveraging analytical abilities to drive business solutions and improvements. Proficient in customer success methodologies and capable of managing multiple priorities in a dynamic environment.

Highest-signal resume keywords

Customer Success ExperienceCRM Software ProficiencyStrong Communication SkillsProblem-Solving SkillsBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Requirements GatheringBusiness AnalysisPerformance Metrics AnalysisProject ManagementCustomer Issue Analysis

Soft Skills

Interpersonal SkillsStrategic ThinkingRelationship BuildingAdaptabilityTrust Building

Tools & Technologies

SalesforceJira

Industry Keywords

Home ImprovementCustomer-Facing RoleAccount ManagementCustomer SupportCross-Functional Coordination

About the role

Key responsibilities & impact

Develop a deep understanding of Versatile’s Home Improvement solution and explain its technical and non-technical aspects
Build and maintain trusted relationships with key account stakeholders as a strategic advisor
Coordinate cross-functional launches and communicate new capabilities, use cases, dependencies and expected value
Analyze customer issues, determine impact and help develop business solutions
Perform basic software requirements gathering and analysis for customer project requests
Interface between users, technical staff and project management to complete key project deliverables
Bridge assigned accounts with internal Support and Technology teams to raise concerns, identify solutions and drive improvements
Lead business reviews using analytics and performance metrics to demonstrate value, identify trends, recommend improvements and establish action plans
Perform other duties and special projects as assigned

Requirements

What you’ll need

2+ years' experience in a customer-facing role, such as Customer Success, Account Management, or Customer Support in the Software or Home Improvement spaces
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Excellent problem-solving skills and the ability to think strategically
Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus (e.g., Jira)
Strong business acumen with the ability to understand customer objectives and translate them into measurable business outcomes
Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities
Ability and flexibility to travel for business as required
Must be 18 years or older
Must have a high school diploma or equivalent
Willingness to take a drug test, submit to a background investigation and submit fingerprints as part of onboarding
Legal authorization to work in the U.S.; employment visa sponsorship is not available

Benefits

Comp & perks

Option to work from home near one of Synchrony’s Hubs or come into one of the offices
In-person engagement activities such as regular business or team meetings, training and culture events
Annual bonus based on individual and company performance
Inclusive culture and Employee Resource Groups (ERGs)
Reasonable accommodations for qualified individuals with disabilities