VP, Remediation Analytics – Standards

Synchrony

VP leading an analytics team focused on consumer remediation efforts at Synchrony. Overseeing data analysis and automation to drive efficiency and compliance in reporting.

Posted 5/15/2026full-timeCincinnati • Connecticut, Florida, Illinois, Ohio • 🇺🇸 United StatesLead💰 $170,000 - $290,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Lead an Analytics Team of 50 plus individuals
Partner closely with remediation coordinators and subject matter experts to deeply understand remediation issues, identify impacted consumer populations, and ensure all instances of consumer harm are identified in accordance with applicable guidelines
Create, collect, and analyze consumer data to support effective and accurate remediation efforts, and generate files that, when executed, properly rectify consumer harm
Oversee code standardization and quality assurance processes, ensuring all analytics code meets enterprise standards for accuracy, timeliness, and compliance
Establish and track KPIs and KRIs for the analytics function, using data-driven insights to optimize operations and proactively address risks
Design, implement and monitor controls and automation frameworks that guarantee transparency, accuracy, and effectiveness of the remediation analytics process
Lead the development of templates, job aids, and procedure documentation to standardize onboarding and promote code and analysis consistency across the analytics team
Oversee analytics team capacity planning, forecasting, and resource assignments using tools and systems that provide transparency to workload and project status
Collaborate closely with IT, Validation, and Process Optimization teams to improve accessibility and integrity of collections data, identify and resolve process gaps, and implement enhancements across platforms and data sources
Provide mentorship and thought leadership on analytics and coding best practices, fostering a culture of continuous improvement and innovation
Oversee project plans, deadlines, and quality assurance for all remediation analytics deliverables

Requirements

What you’ll need

Bachelor’s degree in Data Science, Computer Science, Engineering, Mathematics, Statistics, Information Systems, Business, or a related field
Minimum 14 years of experience in analytics, data engineering, or a related field in lieu of a degree
Minimum of 11 years of progressive experience in analytics, data engineering, or a related field
Minimum of 5 years in a leadership or management capacity overseeing enterprise analytics or data teams
Experience in consumer remediation for a financial organization
Proven expertise in data analysis, statistical modeling, and data manipulation using tools such as SQL, SAS, Python, or similar
Experience designing, implementing, and monitoring KPIs/KRIs to drive performance and manage risk for analytics functions
Demonstrated ability to communicate complex analytical and technical concepts to non-technical stakeholders, including senior leaders and regulators
Ability and flexibility to travel for business as required

Benefits

Comp & perks

Flexibility to work from home or come into the office
Annual bonus based on individual and company performance
Community involvement through Employee Resource Groups (ERGs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstatistical modelingdata manipulationSQLSASPythonKPI designKRI monitoringcode standardizationquality assurance

Soft Skills

leadershipmentorshipcommunicationcollaborationproblem-solvingcontinuous improvementinnovationcapacity planningresource managementproject management