Senior Client Development Manager

Synchrony

. Drive multiple program initiatives within the Amazon portfolio, focusing on advancing credit penetration across Amazon’s retail ecosystem while ensuring a first-class customer experience.

Posted 5/7/2026full-timeConnecticut, Florida, Illinois, Kansas • 🇺🇸 United StatesSenior💰 $110,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Drive multiple program initiatives within the Amazon portfolio, focusing on advancing credit penetration across Amazon’s retail ecosystem while ensuring a first-class customer experience.
Collaborate closely with business leaders across Synchrony and Amazon to develop and implement strategies that improve the customer experience and increase credit sales penetration.
Effectively balance Amazon client-driven initiatives with Synchrony’s product offerings, ensuring alignment with portfolio governance standards.
Manage the governance landscape by maintaining compliance, risk management, and adherence to portfolio policies.
Demonstrate strong project management skills by developing, tracking, and driving initiatives to completion, ensuring timely delivery and measurable impact.
Deeply understand and navigate Amazon’s internal prioritization process; lead efforts to move Amazon initiatives through this process efficiently and effectively.
Build and maintain strong, trusted relationships with Amazon stakeholders to foster ongoing collaboration and partnership.
Utilize technical acumen to create, maintain, and manage trackers and dashboards within SharePoint or similar collaboration tools to provide transparency and progress updates on initiatives.
Analyze data and client insights to inform strategic decisions and adjustments to program initiatives.
Communicate clearly and effectively across cross-functional teams to align on objectives, priorities, and deliverables.

Requirements

What you’ll need

Bachelor's Degree or, in lieu of a degree, a high school equivalent and 7+ years of equivalent work experience in Financial services field
5+ years of experience in client management, program management, or business development, preferably within financial services, retail, or e-commerce industries.
Demonstrated ability to manage complex client relationships and balance multiple stakeholder priorities.
Strong project management skills, with experience leading cross-functional initiatives and driving projects through prioritization and governance processes.
Technical proficiency with collaboration and tracking tools such as SharePoint; ability to create and maintain detailed trackers and dashboards.
Travel adhoc to the client site (once a month to once a quarter)

Benefits

Comp & perks

Flexible working hours
Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata analysisclient managementprogram managementbusiness development

Soft Skills

communicationrelationship buildingcollaborationstrategic thinkingrisk management

Certifications

Bachelor's Degreehigh school equivalent