Customer Support Representative

Synchrony

Customer Support Representative addressing technical and non-technical inquiries for Versatile's platform. Enhancing customer satisfaction and loyalty while supporting their needs effectively.

Posted 4/24/2026full-timeKansas, Maryland • 🇺🇸 United StatesJunior💰 $25 - $33 per hourWebsite

About the role

Key responsibilities & impact

Receive and respond to all communications within mandated service level
Diagnose and resolve Tier 1 troubleshooting opportunities with >85% First Call Resolution
Assist with accessing the portal and utilize portal
Troubleshoot Basic Kiosk Hardware and Software Issues
Document information within tickets and escalate issues outside scope
Perform special projects as assigned

Requirements

What you’ll need

Bachelor’s Degree with 1+ years’ experience in a technical Customer Support position; or High School diploma/GED with a minimum of 2+ years experience
1+ years’ experience with various Customer Support and CRM Tools (such as Zendesk, Jira, Confluence, Salesforce) preferred
Excellent communication and presentation skills
Customer orientation and ability to adapt to different types of characters

Benefits

Comp & perks

Flexible working hours
Option to work from home near Hubs
Engagement in company activities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tier 1 troubleshootingFirst Call ResolutionKiosk Hardware troubleshootingKiosk Software troubleshooting

Soft Skills

communication skillspresentation skillscustomer orientationadaptability

Certifications

Bachelor’s DegreeHigh School diplomaGED