Synchrony

Senior Analyst, Customer Experience Reporting & Insights

Synchrony

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

Tableau

About the role

  • Consolidating, analyzing, and reporting operational data for the Payment Security debt cancellation product
  • Produce operational reporting (QA/call monitoring, training completion, dispute volumes/aging, complaint trends) and summarize key insights
  • Own KPI definitions and reporting governance (methodology, data dictionary, SOPs) to ensure consistency and audit readiness
  • Validate and reconcile data sources; perform QA checks to ensure accuracy, consistency, and data integrity
  • Develop and deliver exception reporting and trend analysis to identify risks, anomalies, and SLA/control gaps
  • Support compliance and regulatory reporting and provide documentation/evidence for audits/exams as needed
  • Maintain issue/error logs and coordinate follow-up actions through resolution
  • Build strong cross-functional relationships with supplier and internal SYF teams

Requirements

  • Bachelor’s degree with 2+ years in a business analyst / reporting type of role or in lieu of degree 4+ years of relevant experience in a business analyst / reporting type of role (analytics/reporting, supplier management, and/or insurance processing)
  • 2+ years of data analysis and reporting experience and also reporting back findings (financial services preferred)
  • MS Excel (with experience /expertise with pivot tables, XLOOKUP, data validation; ability to build reporting with minimal ramp up); working knowledge of PowerPoint and Word
  • 2+ years of experience using a data visualization tool such as Tableau, Power BI or similar
  • Strong attention to detail, confidentiality, and data integrity
  • Strong written and verbal communication skills
Benefits
  • best-in-class employee benefits and programs that cater to work-life integration and overall well-being
  • career advancement and upskilling opportunities for all to take up leadership roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingKPI definitionsdata validationtrend analysisexception reportingQA checksdata reconciliationaudit readinessSOPs
Soft Skills
attention to detailconfidentialitydata integritywritten communicationverbal communicationcross-functional collaboration