VP, HR – Customer Service

Synchrony

VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.

Posted 4/3/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesLead💰 $150,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Lead US Hub HR team to align business and HR strategies
Partner with managers for organizational design and talent management
Drive culture shifts for long-term business goals
Manage employee relations and compliance

Requirements

What you’ll need

Bachelor's degree and 8+ years of HR Business Partner experience
Experience supporting multiple executive-level clients
Knowledge of HR compliance and policies
Minimum 2 years’ experience working with remote/virtual teams
Excellent organizational and multi-tasking skills
Experience in financial services and customer service organizations

Benefits

Comp & perks

Flexibility to work from home or office
Annual bonus based on performance
Employee Resource Groups for community support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Business Partner experienceHR complianceorganizational designtalent management

Soft Skills

leadershiporganizational skillsmulti-taskingemployee relations

Certifications

Bachelor's degree