FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Responsible for validation of calls to support business requirements
- Provide support in execution of complaint monitoring controls
- Project suggestions on criteria changes based on requirements
- Conduct validation and calibration sessions as necessary
- Partner with internal and external resources to develop deliverables
- Support projects driving operational excellence as subject matter expert
Requirements
What you’ll need- Must be bilingual and fluent (verbal and written) in both English and Spanish
- Bachelor's degree in any discipline or 2+ years of relevant experience
- Excellent communication and documentation skills in English and Spanish
- Strong critical thinking and analytical skills
- Proficient in Microsoft Office Products, especially Excel
- Experience with tools like Prosodica, Verint or equivalent tools is desirable
- Complaints Operations experience preferred
Benefits
Comp & perks- Flexibility to work from home or office
- Opportunities for professional development
- Annual bonus based on performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complaint monitoringvalidationcalibrationanalytical skillsMicrosoft OfficeExcelProsodicaVerint
Soft Skills
bilingualcommunication skillsdocumentation skillscritical thinking
Certifications
Bachelor's degree