Onboard a new regulatory horizon scanning vendor; ensure vendor alerts are appropriately tailored to Synchrony’s relevant products, services, and geographies; partner with vendor to fine tune scope as needed.
Maintain ongoing vendor relationship, work with vendor as challenges arise with alerts, SLAs, and/or technology challenges, and ensure all vendor information is appropriately maintained in the company’s vendor system of record.
Support continuous improvement initiatives to enhance regulatory change management processes and tools.
Lead efforts to document regulatory change and inventory management processes updating or creating procedures, job aids, and process flows as warranted.
Serve as the Compliance procedure contact for the company’s Law Monitoring, Early Warning, and Compliance Change Control Procedures; ensure the procedure remains current and socialize material changes with impacted stakeholders as needed.
Ability to own/lead a process, including documenting associated risks and controls in alignment with the company’s Risk & Control Self-Assessment (RCSA) Program expectations.
Develop regulatory change-related reporting; develop Key Risk and/or Key Performance Indicators (KRI/KPIs) and partner with Compliance Reporting and Risk Analytics teams to develop dashboards and incorporate relevant reporting into Compliance Sub-Committee materials.
Lead monthly discussion forums designed to improve socialization of actionable regulatory changes across Legal, Compliance and impacted business stakeholders.
Develop and deliver regulatory change system- and process-related training and communication materials to relevant stakeholders, including Compliance Risk Oversight subject matter experts (SMEs), to ensure awareness and adherence.
Collaborate with Legal and Compliance SMEs to develop, implement and maintain a Style Guide to improve “Critical to Compliance (CTC)” and “Critical to Quality (CTQ)” obligations housed within the company’s regulatory inventory; ensure ongoing quality assurance against Style Guide standards.
Develop a multi-year road map to gradually uplift existing CTC/Qs to align to Style Guide standards ; partner with RCSA leadership to coordinate uplift efforts with ongoing updates to RCSAs.
Participate in periodic internal audit and regulatory examinations as it pertains to both Regulatory Change and Inventory Management-related processes, reports, and activities to the extent they have inquiries.
Participate in external forums to obtain insight into industry best practices.
Assist with other duties & functions, as needed.

Requirements

5+ years of consumer financial services within a consumer financial institution with Bachelor’s degree; in lieu of a degree 9+ years in consumer financial services
3+ years experience with regulatory change and inventory management process, tools, and technology
5+ years of experience with compliance and/or risk management in consumer financial services
Experience working independently on multiple deliverables with minimal supervision while effectively supporting teamwork and achievement of team objectives
Familiarity with the U.S. federal and state law/rulemaking (legal experience as an attorney or paralegal is a plus, but not required)
Excellent organizational and time management skills
Comfortable working in a dynamic environment; able to pivot quickly and manage change effectively
Strategic thinker who can identify problems and/or efficiency opportunities, recommend a course of action (soliciting stakeholder input as needed), and independently drive enhancements in an efficient and proactive manner
Ability to build strong, collaborative relationships and become a trusted partner with cross-functional teams (Compliance, Legal and the first line of defense)
Strong written and verbal communication skills – attention to detail is critical; ability to synthesize complex or voluminous content into succinct, executive and Board-level messaging and presentations with senior management support
Proficient in Microsoft applications, including Excel, PowerPoint and Word; familiarity with eGRC, SharePoint, and Tableau
Understanding of how to effectively leverage artificial intelligence to drive operational efficiencies
Certified Regulatory Compliance Manager (CRCM) or similar certification.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

regulatory change managementinventory managementcompliance managementrisk managementreportingKey Risk Indicators (KRI)Key Performance Indicators (KPI)process documentationquality assuranceregulatory compliance

Soft Skills

organizational skillstime managementstrategic thinkingproblem-solvingcollaborationcommunication skillsattention to detailadaptabilityindependenceteamwork

Certifications

Certified Regulatory Compliance Manager (CRCM)