Synapticure Inc.

Director, Partner Success

Synapticure Inc.

full-time

Posted on:

Location Type: Remote

Location: New Mexico • Washington • United States

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Salary

💰 $135,000 - $150,000 per year

Job Level

Lead

About the role

  • About Synapticure: As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform.
  • Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
  • The Role: Synapticure is seeking a Director of Partner Success to lead the long-term success and growth of our strategic partnerships with ACOs, health plans, health systems, and community health organizations. Reporting to the Head of Growth, this role is the day-to-day owner of partner performance, satisfaction, and relationship health.
  • You will work across executive, clinical, operational, and technical stakeholders to ensure partnerships achieve or exceed shared goals.
  • The ideal candidate is customer-obsessed, thrives in a cross-functional environment, and is motivated by the challenge of solving complex problems that improve care for patients and caregivers.
  • You will own ongoing performance management, lead business reviews, drive patient engagement initiatives, and identify opportunities for expansion within existing partnerships.
  • This role requires a proven ability to influence at all organizational levels, navigate complex health system environments, and coordinate distributed teams across in-person and virtual settings.

Requirements

  • 5+ years of experience in customer success, partner management, or strategic operations in healthcare
  • Proven ability to manage complex partnerships and deliver measurable results
  • Strong customer mindset with a focus on partner and patient impact
  • Skilled at building trust with executive, clinical, and operational stakeholders
  • Excellent written, verbal, visual, and presentation skills
  • Proactive problem-solver with strong risk identification and mitigation skills
  • Comfortable working in fast-paced, ambiguous, and cross-functional environments
  • Proficiency with project management tools and methods (e.g., dashboards, diagrams, gantt charts)
Benefits
  • Competitive salary commensurate with experience
  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan with employer matching
  • Remote-first work environment with home office stipend
  • Generous paid time off and sick leave
  • Professional development and career growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successpartner managementstrategic operationsperformance managementpatient engagementrisk identificationrisk mitigation
Soft Skills
customer mindsettrust buildingproblem-solvingcommunicationpresentation skillscross-functional collaboration