Support Operations Engineer
SYNAOS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
KubernetesLinux
About the role
- Manage, monitor, and optimize our SaaS environments on staging and production clusters
- Prioritize, analyze, and resolve issues in customer environments as part of incident management
- Work closely with the product development and infrastructure teams
- Assist customers with operational and configuration questions regarding the software
- Coordinate changes and actively contribute to improving the support function
- Take on on-call shifts
- Document systems and configurations
Requirements
- Completed degree or vocational training in computer science, Informatics, or a comparable field
- Basic IT knowledge in Linux, networking, and integration of REST API interfaces
- Familiarity with Kubernetes environments
- Experience working with YAML files is desirable
- Ability to quickly get up to speed with new technologies
- Positive and empathetic attitude in customer interactions
- Fluent German and very good English skills
Benefits
- Flexible working arrangements (remote, in-office, or hybrid)
- Modern office in the heart of Hanover for hybrid work
- Up to 180 days (6 months) of remote work from abroad
- Competitive compensation with additional benefits
- 30 days (6 weeks) of paid vacation
- Modern hardware and software solutions
- Corporate benefits: access to exclusive employee discounts and perks from a variety of partner companies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxnetworkingREST APIKubernetesYAML
Soft skills
customer serviceproblem solvingcommunicationempathyadaptability
Certifications
degree in computer sciencevocational training in Informatics