Operations Manager, DTC Launch

Symbotic

Operations Manager overseeing automated fulfillment sites during pre-launch and stabilization phases at Exol. Ensuring operational capability testing, warehouse functions, high-volume workflows and safety protocols are met.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume DTC warehouse operations, including executing Site Acceptance Testing and overseeing automated systems. Proficient in driving safety compliance, optimizing workflows, and achieving critical performance metrics in fast-paced environments.

Highest-signal resume keywords

Warehouse Operations ManagementAutomated Warehouse SystemsOSHA ComplianceKPI ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Site Acceptance TestingWarehouse Management System (WMS)Warehouse Execution System (WES)Lean ImprovementsOperational TestingProject ManagementHigh-Volume FulfillmentSafety ProtocolsInventory AccuracyOrder Accuracy

Soft Skills

LeadershipProblem-SolvingCommunicationTeam ManagementAdaptability

Tools & Technologies

AutoStoreRobotic Goods-to-Person Systems

Industry Keywords

DTCE-Commerce Fulfillment3PL WarehouseLogisticsSupply Chain

About the role

Key responsibilities & impact

Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate that high-density robotics and automated picking systems meet DTC requirements.
Serve as the primary operational owner for DTC warehouse functions during launch, managing high-velocity workflows from receiving and put-away to individual unit picking, packing, and carrier-sorted shipping.
Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability.
Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve high-volume throughput targets.
Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot order-flow bottlenecks and ensure inventory accuracy.
Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment.
Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and Automation.

Requirements

What you’ll need

Bachelor's degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred.
Minimum 8 years of experience in 3PL warehouse or distribution center operations, specifically in high-volume DTC or e-commerce fulfillment.
Advanced exposure to automated warehouse environments—specifically AutoStore or similar robotic goods-to-person systems—and direct experience with WMS/WES platforms.
Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees.
Demonstrated ability to drive launch-critical KPIs, including units per hour (UPH), order accuracy, OEE, and cost-per-unit.
Strong ability to respond quickly to operational constraints and implement corrective actions in real time.
Preferred Project Management: Proven experience project managing business units through ramp-up or peak environments.
Automation Testing: Hands-on experience with operational testing and acceptance protocols for complex automated fulfillment systems.
Process Improvement: Experience identifying inefficiencies and implementing Lean improvements or standard work.

Benefits

Comp & perks

Up to 80% travel may be required
Employees must have a valid driver's license
Responsible for managing expenses personally to be reimbursed bi-weekly