After Sales Manager

Symbotic

Manager, After Sales leading finance function for service operations in AI-powered robotics company. Developing processes and metrics, driving operational excellence in warranty and service teams.

Posted 7/25/2026full-timeWilmington • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $125,000 - $171,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in after-sales operations and warranty management, with a strong focus on developing scalable business processes and operational performance metrics. Proven ability to lead cross-functional projects and communicate effectively with executive leadership to drive operational excellence.

Highest-signal resume keywords

After-Sales OperationsWarranty ManagementOperational Performance MetricsProject ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DevelopmentOperational Governance FrameworksPerformance Management SystemsOperational AnalyticsForecastingBudgetingRoot Cause AnalysisService Delivery ImprovementCustomer Support OperationsOperational Finance

Soft Skills

Problem-SolvingCommunicationInfluencing Decision-MakingAnalytical CapabilitiesBusiness Acumen

Tools & Technologies

Reporting DashboardsOperational Tracking Methodologies

Industry Keywords

Service OperationsSupply ChainProcurementCustomer ExperienceOrganizational EffectivenessManufacturing OperationsAftermarket Operations

About the role

Key responsibilities & impact

Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices.
Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations.
Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance.
Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness.
Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement.
Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities.
Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders.
Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations.
Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions.

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field.
Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments.
Prior people leadership experience preferred
Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems.
Proven project management experience leading complex cross-functional initiatives and driving organizational change.
Strong operational problem-solving skills with the ability to analyze complex business issues and implement practical solutions.
Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred.
Experience working directly with customers or customer-facing teams and understanding customer service operations.
Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups.
Strong business acumen, analytical capabilities, and cross-functional collaboration skills.

Benefits

Comp & perks

medical
dental
vision
disability
401K
PTO