Senior Reliability Engineer

Symbotic

Senior Reliability Engineer at Symbotic overseeing RCA investigations for production incidents. Leading problem analysis and improvement initiatives in complex production environments with AI-powered robotics.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Root Cause Analysis (RCA) investigations and ITIL-aligned Problem Management, with a strong focus on reliability in complex production environments. Proven ability to analyze data, mentor teams, and drive Continuous Service Improvement initiatives.

Highest-signal resume keywords

Root Cause Analysis (RCA)ITIL Problem ManagementData AnalysisCustomer InteractionContinuous Service Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingData AnalysisIncident ManagementLog AnalysisTelemetry AnalysisDistributed SystemsOn-Prem InfrastructureCustom SoftwareIncident DatasetsProduction SOP Execution

Soft Skills

MentoringInfluencingCommunicationTrust BuildingCollaboration

Industry Keywords

Production EnvironmentsBusiness-Critical SystemsHigh-Priority InvestigationsCross-Functional TeamsSenior Leadership Engagement

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP execution
Chair structured, blameless RCA reviews aligned with ITIL Problem Management — fact-based analysis, clear ownership, timely resolution
Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines
Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns — then influence teams across the organization to eliminate them
Present findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to end
Drive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reporting
Mentor teammates and elevate RCA quality standards as a senior individual contributor

Requirements

What you’ll need

Minimum 8 years supporting complex, business-critical production environments, with a career centered on reliability
Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domains
Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets
A track record of regular, ongoing customer interaction — you can tell us who you worked with, at what level, and how often — and of earning trust with executives, technical and non-technical alike
Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams, without direct authority, to close actions on time
Bachelor’s degree in a technical field, or equivalent practical experience

Benefits

Comp & perks

medical
dental
vision
disability
401K
PTO