Customer Success Manager

Symbotic

Customer Success Manager ensuring automation systems deliver performance value at Symbotic. Collaborating with teams to analyze data and drive system improvements.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $108,000 - $148,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system performance analysis and continuous improvement, leveraging data-driven insights to optimize processes and enhance operational efficiency. Proficient in utilizing AI tools for analysis and reporting, while effectively communicating and collaborating with diverse stakeholders.

Highest-signal resume keywords

Continuous ImprovementSystem EngineeringData AnalysisAI Tools UtilizationAdvanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System Performance AnalysisProcess OptimizationKPI DevelopmentRoot Cause AnalysisOperational Initiatives

Soft Skills

Excellent CommunicationConsulting SkillsStakeholder Trust BuildingAdaptabilityFacilitation Skills

Tools & Technologies

ExcelPowerPointWordOutlookSymbotic Automation Platform

Industry Keywords

Business AdministrationIndustrial EngineeringConsultingPerformance ImprovementOperational Use

About the role

Key responsibilities & impact

Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans.
Monitor and analyze system performance data, develop KPIs and reporting insights, deliver root cause analysis, and prioritize corrective actions.
Identify opportunities for process optimization and drive operational initiatives.
Develop deep expertise in Symbotic’s automation platform.
Act as a trusted liaison between customers and internal Symbotic teams.
Facilitate customer meetings, workshops, and reviews to drive alignment and gather feedback.

Requirements

What you’ll need

Bachelor's degree in business administration, industrial engineering or related field; or equivalent experience.
Minimum of 5 years' experience in continuous improvement, system engineering, consulting, or similar experience.
Strong analytical skills with experience using data to drive decisions and performance improvements.
Experience using AI tools to accelerate analysis and develop tools, reports, and applications for operational use
Excellent communication and consulting skills with the ability to build trust with diverse stakeholders.
Ability to thrive in fast-moving environments and adapt to evolving priorities.
Advanced Excel and PowerPoint skills and proficient in Word and Outlook.

Benefits

Comp & perks

medical
dental
vision
disability
401K
PTO